TERMS AND CONDITIONS

Delivery and Inspection of Goods

  • Prices advertised on our website or our Facebook page shall exclude delivery unless otherwise specified, or where the customer qualifies for free delivery under certain conditions.
  • Orders shall be dispatched on the first working day after the payment has cleared in our account. Depending on the size of the order and the exact delivery location, our standard delivery period is approximately 1-5 days from the date of dispatch. Longer delivery periods may be applicable for orders placed during the festive season (15 November to 31 December), such delivery timelines are to be published on the website and/or by communication by stores or sales consultants during this time. Deliveries shall be done on weekdays during the courier’s normal daytime service hours. Deliveries to outlying areas such as farms or small towns may take longer. Delivery fees include delivery to the majority of towns and cities in South Africa only. In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk. Should this be the case, the customer shall be contacted to discuss surcharges or delivery options. Should an agreement not be reached between ourselves and the customer, we reserve the right to cancel the order and refund the customer in full.
  • It shall be the customer’s responsibility to properly inspect delivered goods. If the packaging shows visible damages, it is advised to make a clear note of such damages on the delivery note when signing for the goods.
  • We can only guarantee delivery to the delivery address supplied by the customer but cannot verify the identity of the person signing for the goods. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorized by the customer to receive delivery on their behalf, and bear responsibility for verification in terms of points mentioned above.
  • Any discrepancies, damages, or shortages on any delivery must be communicated to us within two business days from the date of delivery (weekends excluded) by submitting this claim via e-mail to sales@katzcselections.co.za. It shall be your responsibility to ensure that you receive confirmation of receipt of your claim as proof of submission.
  • Unless otherwise specified, delivery of orders shall be handled by contracted third-party couriers. It remains the customer’s responsibility to ensure that the place of delivery is easily accessible and that the items ordered can fit into lifts, on staircases, through passages, and through doors at the delivery address. As per the contracted courier’s Terms & Conditions, they may not move or re-arrange the furniture in preparation for delivery or hoist products onto balconies or through the 1st level or higher windows or entry areas. Should you have a concern regarding a delivery place constraint, please feel more than welcome to discuss this with one of our Executive Sales Consultants, and we will gladly assist as far as we possibly can.

Warranty & Return Policy

  • Unless otherwise specified, all Katz Selections products come with a 14-day money-back satisfaction guarantee. This guarantee shall be calculated from the date of delivery of goods.
  • It is important that you retain your invoice as proof of purchase. Please keep your invoice and guarantee in a safe place, as you will need to produce them in the unlikely event of a claim. – Your guarantee applies only to the original purchaser of the product and is not transferable.
  • Unless otherwise stated, products shall by default be covered by a standard 12 (twelve) month warranty against manufacturing defects. Some brands and manufacturers may offer longer warranties (e.g. up to 15 years with mattresses), and in such cases, the manufacturer’s warranty shall apply. The following items shall be specifically excluded from the 12-month warranty and shall only be covered by a 6 (six) month warranty: bar stools, dining chairs, pillows and bedding, rugs, décor products, patio covers, or small non-furniture items. Décor and small items shall include items such as clocks, rugs, paintings, wine racks, picture frames, etc. It is important to note that some of the fabric supplied will not carry any warrantees due to the terms and conditions of sales by our suppliers. i.e. Imitation Leather / Some fabric ranges with lower rub counts. Longer warranties or any extended warranties shall only be valid where this was explicitly agreed to by the management of Katz Selections management and stated on the invoice or by formal written communication on company letterhead and signed by a duly authorized representative.
  • Warranties shall be valid only where the product was used and maintained properly and shall not cover any defects, damages, or claims arising from any misuse or abuse, external causes, or what can be considered fair wear and tear. Warranties are covered by the manufacturer and shall, therefore, individual products may be subject to the terms, conditions, and exclusions imposed by respective manufacturers. otherwise stated, no product shall be covered against any corrosion or damages caused by natural elements (i.e. rust, wind, etc.). Warranty claims shall not be processed where products are in an unhygienic state.
  • Extreme use is considered damages caused by more than normal wear and tear this includes Solvent spills, Ink, Paint, Body fluids (Human or Animal), Incorrect cleaning, sitting on arms and backs of the sofas, or placing furniture outdoors in direct sunlight or proximity to an open heat source.
  • Natural variations occurring in wood or other materials are not considered defects, neither does the manufacturer guarantee the colorfastness of any material. Natural products including but not limited to products such as leathers, feathers, wood, and animal hides may have natural defects and be subject to natural changes (e.g. full-grain leathers will have inconsistent grains, cowhides may lose hair). This warranty explicitly excludes any natural changes or decline to such products. This warranty shall also not cover any consequential damages, losses, or claims of any kind.
  • All products listed on this website are intended, priced, and marketed for domestic use only, despite the fact that some of the materials may be industrial grade. Unless otherwise stated in the product specifications or any product literature all furniture has a maximum recommended user weight of 120kg. Although higher weights may be supported, heavier user weights will accelerate wear and tear on the products and may cause damages to the product that will be excluded from any warranty claim or even result in the warranty becoming null and void. In the event where items are used in commercial environments (unless agreed to otherwise in writing), the warranty shall be limited to a period of 6 (six) months from the date of purchase.
  • We reserve the right to either repair or exchange an item submitted for warranty purposes. In the event where the item cannot be repaired, it may be exchanged with a replacement item that is identical, or where the exact same model or product is no longer available, with an item of similar value, or alternatively with in-store credit. Any approved exchange, credit, or refund of a particular product shall apply to that product only and not any other products purchased from us at the same or at another time, regardless of whether the other items were purchased to match or compliment this product.
  • Customers wanting to return any product must submit a notice of return via email to sales@katzselections.co.za with the subject Notice of Return, customer name & Invoice Number. The invoice must also be attached.
  • Transport charges for products returned for refund or exchange shall be for the account of the customer. Return transport charges may in some cases be higher than the original delivery fees billed, especially where the customer is located in outlying areas and smaller towns, or where an original delivery fee has been discounted or subsidized in any way. Only in cases of warranty claims shall transport charges be borne by Katz Selections, and this shall only apply for the first 6 (six) months of the warranty. Products returned for exchange or warranty purposes must be returned to the factory that it was originally shipped from. Any returns by our contracted couriers must first be authorized and shall be arranged by ourselves. Customers may not directly arrange for returns on our account with any of our contracted couriers. Even if a courier may allow this, Katz Selections may hold the customer liable for the costs of such a return.
  • Products returned must be adequately packaged in the original packaging. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. In the event where our couriers do collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer’s own risk. It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles) as Katz Selections will keep the customer liable for any damages to the product when received.
  • As soon as a product authorized for return for refund/exchange or warranty purposes is received, the item shall undergo inspection of both packaging and condition of contents, and any damages or discrepancies recorded. Where the item was returned for a refund and the item was received in the perfect, as-new condition a full refund will be paid to the customer, minus the delivery and return transport charges. Katz Selections reserves the right to levy reasonable and appropriate surcharges or handling fees to compensate for shortages, damages, or re-stocking for items not returned in good condition. The exact amount or percentage shall depend on various factors including the overall condition of the item, shortages of parts, etc. Refunds shall be made within 10-14 business days from the date of receipt of goods by Katz Selections.
  • Unless otherwise specified, products that were given as free gifts as part of a promotion (i.e. free pillows received with a mattress promotion), received in a competition or giveaway, or where the product was bought as a shop-soiled or demo item shall be covered by a 6 (six) month limited warranty against any manufacturing defect unrelated to the condition it was sold in.

Care instructions Cleaning:

  • We recommend that you MasterGuard your furniture or LeatherCare to prevent liquid damage. MasterGuarding will extend the longevity and aid in the cleaning of your leather couch. Spills must be wiped up immediately with a clean dry cloth to remove excess liquid. Solids should be lifted off the fabric with a spoon to prevent penetration of the stain. – Vacuum regularly to prevent dust from settling into the fabric or leather. – Use the correct leather care kit for your leather every 6 months to nourish and protect your leather (available by us). – The use of an Anti- Makassar on the head and armrests is suggested to prevent the darkening of the leather in these areas. – Avoid direct sunlight or harsh lighting and keep away from heat sources. – Seek professional advice to remove stains.
  • Cushions – Remove your Cushion Inner seat (where applicable) and back cushions regularly and puff the cushions into shape from all sides. Rotate all foam and cushions inners as often as possible to ensure even wear on the inners.

These warranty guidelines also apply to the components replaced with the re-upholstery service that is offered by our manufacturers.